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Terms & Conditions

 Ordering and Processing Terms

Please Note: Because all our fresh fish is hand cut, weights will vary per order within half a pound.  You will be charged for the actual weight of the cut fish.

Orders received before 12 midnight are processed the next day due to availiblity of the item. If we are out of the item, you will be notified and an alternative product or delivery time can be determined. Delivery is overnight once the order has been packed and processed.

 

Shipping & Delivery Terms

Southern California residents:  Free shipping for orders over $125.  $14.95 shipping for orders under $125.  Orders are shipped overnight.  If you prefer 2-day shipping, please inquire with a salesperson.

Residents Outside Southern California:  Overnight shipping rates will vary according to delivery destination.  If you prefer 2-day shipping, please inquire with a salesperson.

  

Friends and Family Membership rates: 

Southern California residents:  Free shipping for orders over $125.  $10 shipping for orders under $125.  Orders are shipped overnight.  If you prefer 2-day shipping, please inquire with a salesperson.

Residents Outside Southern California:  Overnight shipping rates are discounted with the Friends & Family membership and will vary according to delivery destination.  If you prefer 2-day shipping, please inquire with a salesperson.  

 

Cancellation Policy

Due to the quick turnaround of orders, our cancellation policy is determined by how far the order has been processed. These are our guidelines:

      - If the order has not started being processed, there is no cancellation fee.
      - If the order has been packed, you will be refunded the amount of your order minus a $25 processing fee.  
      - If the order has shipped, there is no refund. The full amount of the order will be charged.

 

Return Policy

100% Money Back Guarantee!  We feel so certain about the quality of our products, we will refund your money if you are not satisfied.

 

Privacy Policy

Kai Gourmet will never sell or give out your private information.  All records are for personal, in-house use only.

 

More Questions?

Direct all inquiries to [email protected] or 310.988.4345.